Vol. 1 No. 1 - 2012


Nang Yan Business Journal (能仁商學學報)

The Inaugural Issue

Theme: Management Models for Business Excellence

Content

Part 1: Management Models

1.1 The Method for Motivation by Quality Function Deployment (QFD)
Prof. Yoji Akao (Founder of QFD & Japan Deming Prize Winner)
1.2 Innovation and Quality : Drivers of Successful Ventures that Seek Success in Catering
to Consumers who Live in Poverty

Dr. Satya Chattopadhyay (Asso. Professor of Marketing, School of Mgt., U. of Scranton)
1.3 Assessing the quality of a local authority conference and hospitality venue using the
ServQual model

Prof. Mike Donnelly (Dean, Faculty of Business & Enterprise, Swinburne U.) &
Edward P White (Researcher, Paisley Business School, UK)
1.4 Some Practical Issues in the Application of Lean Six Sigma to Service Systems
Prof. Thong-Ngee Goh (Professor & Director, Quality and Innovation Research Centre,
National U. of Singapore)
1.5 Global Sustainable Development through the Integrated Lean Management (Green
5-S) Model for TQM

Prof. Samuel K.M. Ho (Founder Chair, ICIT, I5SO, HK5SA & APBEST Academy)
1.6 Developing a Customer Relationship Management Model for Better Health
Examination Service

Prof. Jr Jung Lyu (Industrial & Information Mgt., National Cheng Kung U.),
Dr. Hai-Lun Chao (Asso. Professor, Department of Health Care Admin., Chung Hwa U.),
Dr. Chia-Wen Chen (Industrial & Information Mgt., National Cheng Kung U.), &
Li-Yu Huang (Industrial & Information Mgt., National Cheng Kung U.)
1.7 The Innovative Capacity of Firms
Prof. Andy Neely (Director, Centre for Business Performance, Judge Business School) &
Dr. Jasper Hii (Researcher, Judge Business School, Cambridge U.)
1.8 The Business Excellence Model for Corporate Social Responsibility (CSR)
implementation?

Prof. Peter Neergaard (Professor Emeritus, Copenhagen Business School)
1.9 TQM Practice and Institution Innovation in China
Prof. Neng-Quan Wu (Director, Centre of Management Research, Zhong Shan U.)
1.10 The Implementation of TRM Philosophy and 5Qs Model in Higher Education – An
Exploratory Investigation at a Swedish University

Prof. Mosad Zineldin (Marketing & Strategic Relationship Management, Linnaeus U.) &
Valiantsina Vasicheva (Minsk State Linguistic University, Belarus)
Part 2: Business Excellence Standards

2.1 Challenges to Business Excellence: Some empirical evidence
Prof. Alan Brown (Head, School of Management & Ex-Dean of the Faculty of Business
and Public Mgt., Edith Cowan U.)
2.2 Integrative Augmentation with the New ISO 10000 Standards
Prof. Stanislav Karapetrovic (Professor in Quality Management, Dept. of Mech. Engg.,
U. of Alberta in Edmonton)
2.3 Contribution of Lean Management to Excellence
Dr. Palmira López-Fresno (President, Service Quality Committee, Spanish Association
for Quality)
2.4 Eating Three Times a Day
Prof. Douglas Hensler (Dean, W. Frank Barton School of Business, Wichita State U. &
Ex-Deming Professor)
2.5 The Adoption of Management Systems Standards & Best Practices in Malaysia
(Current and Future Trend)

Dr. Mohd Azman Idris (Senior General Manager, SIRIM Training Services),
Nor Faridah Ab Aziz (Senior Consultant, SIRIM Training Services) &
Salliza Zailee (Consultant, SIRIM Training Services, SIRIM Berhad, Malaysia)
2.6 Leadership in the Innovative Organization
Prof. Ray Loveridge (Professor Emeritus & Research Fellow, Said Business School,
Oxford U.)
2.7 A Proposed Knowledge Management System in SOFCON: Saudi Arabia Perspectives
Prof. Hesham Magd (Vice Chancellor, Prince Mohammad U.) &
Salah Hamza (Consulting Engineer, SOFCON)
2.8 Trust in Leadership for Sustaining Innovations: How Leaders Enact on Showing
Trustworthiness

Prof. Taina Savolainen (Professor, Dept. of Business, U. of Eastern Finland) &
Dr. Palmira López-Fresno (President, Service Quality Committee, SAQ)
2.9 Innovative Integrated Management System (IIMS) for Sustainable Food Industry
Prof. Prasert Suttiprasit (Director of the Centre for Standards and Quality Development
of Production and Services, Sukhothai Thammathirat Open U.)
2.10 Objective Measurement of the Extent of Conformity to Management System
Standards

Dr. Alastair Walker (CEO, Software Process Improvement Laboratory, Johannesburg)

Guidelines for Manuscript Submission to the NYBJ

 

 
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